• Housing Advocate Supervisor

    Posted: 07/14/2019

    Location: Catholic Community Services of Utah, 242 W Paramount Ave SLC UT 84115 Status: Non-exempt, Full-time, with benefits Salary: DOE Catholic Community Services of Utah provides help and creates hope for thousands of people of all beliefs who are most in need in our community through Migration and Refugee Services, Homeless Services and CCS of Northern Utah programs. CCS offers an outstanding benefits package including group health insurance, dental, 401a and 403b retirement plans and a generous PTO/holiday schedule. Job Description: The Housing Advocate Supervisor provides direct supervision and support for Housing Advocates and ensures smooth front-end operation of resource center day-to-day activities. Responsibilities include: 1. Run daily meetings with Housing Advocates. Attend weekly meetings with other supervisors. Attend other meetings as needed. 2. Manage staff schedule. Ensure each shift is adequately staffed. 3. Prepare, review, and approve Housing Advocate timesheets. Manage other paperwork in a timely manner. 4. Assist in hiring and training of Housing Advocates. 5. Provide direct supervision, guidance and support to Housing Advocates, ensure they provide high quality Trauma Informed Care services. 6. Provide quality customer service to our clients. 7. Provide clear and specific information to the clients and explain the expectations and procedures. 8. Maintain accurate records and logs, write incident reports where appropriate. 9. Enter data into HMIS. 10. Provide occasional crisis intervention, communicate with community resources such as law enforcement and EMS. 11. Other duties as assigned. Work Environment – inside/outside, office, warehouse, noise, temperature, etc. 1. Clean bathrooms when needed. 2. Clean up of human biohazard materials, vomit, excrement, soiled clothing and blankets. 3. Properly dispose of drug paraphernalia when found. Physical Demands including bending, sitting, lifting and driving 1. Ability to move around a large room and yard frequently each hour. 2. Ability to work on feet for extended hours. 3. Ability to lift up to 30 lbs. 4. Salt walkways during winter months. Skills, knowledge and abilities: 1. Ability to model Trauma Informed interactions with clients. 2. Ability to multitask and problem solve efficiently. 3. Ability to effectively lead a diverse team. 4. Ability to approach problem situations with tact and sensitivity. 5. Ability to listen and consider issues, options, and alternatives to solving a problem. 6. Must possess the personal qualities of integrity, compassion, and empathy, which encourage the trust, and confidence of others. 7. Proficiency in oral and written communication. 8. Must be able to maintain confidentiality. 9. Ability to assert authority with sincerity and respect of others. Education, training and or experience: 1. Ability to write and communicate effectively in English. 2. Experience in computer software including, MS Word, Excel, and the internet. 3. High School Diploma or GED preferred. 4. One-year previous supervisory experience. Background Screen/BCI requirement 1. Must pass a national BCI/FBI background check. Licenses, certifications and credentials 1. Trauma Informed Care Training experience preferred. Position status and expected schedule 1. 40 hours per week Monday through Friday, flexibility needed for possible weekends and evening shifts. DISCLAIMER STATEMENT: This job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. The employer reserves the right to change or assign other duties to this position. CCS is an equal opportunity employer. To apply: Please go the company website: ccsutah.org and apply under the employment tab. Position closes: Open until filled Requisition #: 19.7.5